Urgent calls identified
No-heating and potential gas-safety enquiries are flagged immediately.
Back-office support for Gas Safe engineers
You're mid-job with your hands on a boiler when the phone rings. Answer it and you've stopped work; ignore it and it's a callout that just went to someone else.
Emergency callouts, routine servicing, and everything in between — answered and booked while you're on the tools.
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Why Gas Safe engineers choose Sortivo
Routine jobs booked
Servicing and certificate-renewal appointments are organised without repeated calls.
Every enquiry answered
Customers reach a real person during the agreed coverage hours, even while you are on a job.
Founding customer
THE BUSINESS THAT STARTED SORTIVO
Hey Boiler had the work. The challenge was responding while doing it.
New enquiries often arrived while the team was on jobs. Responses waited until the evening, by which point some customers had already found another engineer. Sortivo helped organise incoming enquiries, respond sooner, arrange bookings and maintain follow-ups—giving the field team more time to focus on the work itself.
“After a full day on the tools, I was spending another two hours replying to WhatsApp messages and emails. Sortivo helped us respond faster and turn more enquiries into booked work.”Ahmed — Hey Boiler
- Enquiries answered sooner
- More opportunities reached before they moved on
- Less evening administration for the engineer
What's included
Call Answering
We capture whether the customer has no heating, no hot water, a suspected leak, an error code or a routine servicing request.
See details →Job Booking & Scheduling
We record the address, boiler make and model, access information, availability and relevant job notes before placing the appointment in your calendar.
See details →Missed Call Follow-Up
Customers receive a prompt response when the original call cannot be answered, before the enquiry goes cold.
See details →Quote Requests & Triage
We capture the type of work, urgency and available details so you can separate routine quotations from time-sensitive enquiries.
See details →Clear responsibility: Sortivo handles communication, scheduling and administration. Technical assessments and safety advice remain the responsibility of the qualified engineer.
PREPARED FOR THE CALLBACK
The details we capture before you call back
Each enquiry is recorded consistently so you can assess the next step without starting the conversation from scratch.
- Customer name and contact information
- Property address and postcode
- No heating, no hot water or other reported issue
- Boiler make, model and error code, when known
- Whether the issue appears urgent
- Access and parking information
- Preferred appointment window
- Existing customer or new enquiry
Ready to stop missing jobs?
We’ll learn how your business handles enquiries and confirm whether Sortivo is a good fit.
Book a free consultation